Our telecom regulator takes care about quality of services offered by mobile operators in India. Recently, TRAI (Telecom Regulatory Authority of India) has recommended punishing the main carriers in India, i.e. Bharti Airtel, Vodafone India and Idea Cellular, for not providing enough interconnection points for Reliance Jio. New operator claims that their 75% call failure result is caused by small amount of Points of Interconnection (PoIs). The total penalty recommended by TRAI is Rs. 3050 crores.

Of course, this is not the final decision, because this recommendation has been sent to the Department of Telecommunications (DoT). The suggested fine is Rs 50 crores per zone and this is the maximum level of penaty. Therefore, Vodafone India and Bharti Airtel would have to pay Rs 1050 each, because they exceed the allowed PoI congestion level of 0.5% in 21 zones. The Idea Cellular is in better position, because they do not meet the QoS requirements in 19 zones except for Jammu and Kashmir, Himachal Pradesh and the north-eastern states. Therefore, Idea Cellular would have to pay Rs 950 crores.

Bharti Airtel, Vodafone India and Idea Cellular claim that the fault is not on their site.

This is very controversial situation, because we have new player on the market (Reliance Jio) and it looks like the “old dogs” would not want to allow the “puppy” to food. They claim that Jio’s network were not prepared for so heavy traffic before launching on the market new product. Airtel claims that they fully meet the QoS requirements determined by Trai and they are continuously increasing the number of PoIs and their capacity. On the other hand, Jio had statemented that they designed the network to host as many as 50 million customers by September 2016, 75 million by December 2016 and 100 million subscribers by March 2017. It is hard to judge who is right, but one thing is certain. We, i.e. the customers, are suffering the most because of network congestion.